bd rumm Privacy Policy

1.1 Registration and Account Information

When you create an account on bd rumm, we collect the following information:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Mobile number and email address
• Your chosen username and password (passwords are stored in encrypted form)
• Documents required for identity verification (such as a National ID card)

1.2 Financial Transaction Information

During deposits and withdrawals, we collect information related to the payment method used. Transactions on our platform can be made via bKash, Nagad, Rocket, and Upay. The amount, time, and method of each transaction are recorded in our system. We do not store full card numbers or detailed bank account information on our servers.

1.3 Usage History and Technical Information

When you use bd rumm, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Which games were played, session duration, and a summary of betting activity
• Login time and approximate location (for security purposes only)

1.4 Communication Information

If you contact our customer support team via live chat or email, we record the details of that conversation. This is necessary for improving our service quality and resolving disputes.

2.1 Service Delivery and Account Management

The primary use of your information is to provide you with all bd rumm services without interruption. This includes account verification, payment processing, recording game results, and applying bonuses and promotions.

2.2 Security and Fraud Prevention

We analyse your information to detect unusual activity — such as managing multiple accounts, using bots, or attempting financial fraud. This is essential to protect the interests of honest users.

2.3 Responsible Gaming Monitoring

By monitoring your playing patterns, we can identify potentially problematic behaviour. In line with our Responsible Gaming policy, this information may be used to help you set voluntary limits or to restrict services where necessary.

2.4 Customer Service Improvement

We use information from your complaints, questions, and feedback to review our support team's effectiveness and improve service quality. Our customer service is available 24/7 in both Bengali and English.

2.5 Relevant Communications

With your consent, we may send you messages about your preferred game categories, bonus offers, or promotions. You can withdraw this permission at any time from your account settings.

3.1 Policy on Sharing Information with Third Parties

bd rumm never sells, rents, or exchanges your personal information. However, limited information may be shared with third parties in specific circumstances:

• Payment Processors: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Minimal session information is sent to the game studios whose software we use, in order to maintain technical connectivity.
• Technology Service Providers: Companies contracted for our server, security, and analytics services receive only the information needed for their specific work.

3.2 Legal Obligations

If disclosure of information is required by court order, request from an investigative authority, or applicable law, bd rumm will comply with that legal process. In such situations, we will make every reasonable effort to notify you.

4.1 Technical Security Measures

The following security measures are active on our platform:

• SSL/TLS encryption on all connections
• Password hashing — raw passwords are never stored on any server
• OTP verification option at login
• Automated alert system for detecting suspicious activity
• Regular security audits and updates

4.2 User Responsibilities

Alongside our security measures, you also have certain responsibilities. Never share your password with anyone and change it regularly. Always log out after using a public or shared device. If you notice any suspicious activity, report it to our customer support immediately.

5.1 Use of Cookies

The bd rumm website uses cookies and similar technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and keep the payment process running without interruption.
• Functional Cookies: Help remember your preferred language, game categories, and similar preferences.
• Analytics Cookies: Used to understand which parts of the site are used most — these do not contain personally identifiable information.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may affect some core functions of the site (such as staying logged in).

6.1 How Long Information Is Kept

All information is retained for as long as your account is active. Even after an account is closed or deleted, certain information may be kept for a defined period to meet legal and regulatory requirements. Financial transaction records are generally kept for an extended period, as they are needed for financial accountability.

6.2 Requesting Data Deletion

If you wish to request deletion of your personal information, please contact our support team. We will reasonably consider requests to delete information that falls outside our legal obligations. However, deletion may not be possible during ongoing disputes or investigations.

7.1 Viewing and Correcting Information

You can log in to your bd rumm account and view your stored information or update necessary details from the profile section. If any information appears incorrect or incomplete, correct it directly or contact us.

7.2 Stopping Promotional Communications

If you do not want to receive our marketing messages, you can turn this off yourself in your account settings. Even after opting out, you may still receive transaction-related and security-related messages, as these are an essential part of the service.

7.3 Filing a Complaint

If you have any concerns or complaints about how your information is handled, let us know via our 24/7 live chat or email. We will review the matter and respond as quickly as possible. For general questions, you can also visit our FAQ section.

8.1 Age Verification Policy

bd rumm strictly follows a 21+ policy. Age verification is mandatory at registration, and we do not approve accounts for anyone under 21. If there is a suspicion of an age violation on any account, we may suspend that account without prior verification.

8.2 Deletion of Minors' Information

If we find evidence that a minor has mistakenly created an account, we will immediately and permanently delete that account and all associated information, and begin the process of returning any deposited funds.

9.1 Policy Amendment Process

bd rumm reserves the right to amend this Privacy Policy as needed. Registered users will be notified of any significant changes via email or a notice on the platform before they take effect. Continued use of the platform after changes means you have accepted the revised policy.

9.2 Regular Review

We recommend that you read this policy regularly to stay informed about the latest data handling practices. To learn more about us, read our About Us page.

10.1 Privacy-Related Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Live Chat: Active 24/7 in Bengali and English
• Email: [email protected]

We process all privacy-related requests as quickly as possible, generally within business days.